Privacy policy

1. Introduction

At Dialogue (“we”, “us”, “our”), we are committed to protecting your personal information and your right to privacy in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains what information we collect through our website and how we use it.

2. Information we collect

When you use our website, we may collect the following personal information through our contact and enquiry forms:

Name and surname
Email address
Contact or cell number
Company name
Position or role (if provided)
Address (if provided)
Any message or details you submit in your enquiry

We may also collect limited technical information automatically, such as:

IP address
Browser type
Device information
Pages visited on our website

3. How we use your information

We use your information strictly for business-related purposes, including:

Responding to your enquiries
Communicating with you about your request
Understanding your requirements
Improving our website and services

We do not sell, rent, or share your personal information for marketing purposes.

4. How we store and protect your information

We take reasonable technical and organisational steps to protect your personal information from:

Unauthorised access
Loss or misuse
Disclosure

Your information is stored securely and only accessible to authorised individuals or service providers.

5. Sharing of information

We may share your information with trusted third parties only where necessary, such as:

Website hosting providers
Email and communication tools
Technical support services

All third parties are required to handle your information securely and confidentially.

We will not share your information unless required by law.

6. Data retention

We retain your information only for as long as necessary to:

Respond to your enquiry
Maintain business records
Comply with legal obligations

7. Your rights

Under POPIA, you have the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Object to the processing of your information
Withdraw your consent at any time

To exercise any of these rights, please contact us at:
tracy@dialogue.co.za

8. Cookies

This website may use basic cookies to ensure functionality and improve user experience.

You can disable cookies in your browser settings at any time.

9. Complaints

If you believe your personal information has been processed unlawfully, you may lodge a complaint with:

The Information Regulator (South Africa)
Website: https://www.inforegulator.org.za
Email: complaints.IR@justice.gov.za

10. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.