Client Satisfaction Survey : August 2026

How are we doing?

With a view to constantly improving our client service and quality of work we deliver to you, I’d really appreciate it if you could take 5 minutes to complete the satisfaction survey below.

Your feedback will help me credit the team for what’s working and, more importantly, identify areas we can strengthen to close any gaps.

Strategic Thinking

Do you feel that Dialogue offers you strategic thinking and counsel relating to business challenges and/or opportunities?

PoorExcellent
Efficiency

How promptly and effectively we deliver on tasks, timelines and deadlines.

PoorExcellent
Quality of Work

The calibre, accuracy and impact of the work we produce.

PoorExcellent
Client Service

Responsiveness, communication and support from your account team.

PoorExcellent
Creativity

Originality and fresh ideas in the work we bring to you.

PoorExcellent
Proactivity

How well we anticipate your needs and bring forward ideas without being asked.

PoorExcellent

A few final thoughts

Entirely optional - skip ahead to submit if you're short on time, but this is where we'd value your perspective most.

Do you feel your client service team has the relevant PR knowledge and technical skills to effectively deliver on your campaign?
Do you have good chemistry and a good working relationship with your team?
What, if anything, could be improved?
Does your client service team display a solid understanding of your industry sector and engage accordingly?
Do you feel that you receive a meaningful ROI (value for money) for your PR retainer?
Would you recommend Dialogue if a colleague or non-competing brand asked for a referral?
Is there any advice or feedback you’d like to give that’s not been asked above?
What is the one word you would use to describe Dialogue Communications?

Thank you so much for taking the time to complete our satisfaction survey. Should you have identified any areas of concern, I’ll reach out to connect and address them with you shortly.

Something went wrong sending your response. Please try again, or email tracy@dialogue.co.za directly.

Thank you for taking the time to help us improve.

Thank you!

Your feedback has been submitted successfully. I really appreciate you taking the time to help us improve, and if you’ve flagged any areas of concern, I’ll be in touch shortly.